EFFECTIVE DATE: 27 JULY 2026
Privacy Policy
Your Privacy
At Haus Mannenberg, we believe privacy is an essential part of hospitality.
Whether you are planning a stay, purchasing a gift card, shopping from our online boutique, subscribing to our newsletter or simply browsing our website, we are committed to handling your personal information with care, transparency and respect.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
Data Controller
The controller responsible for processing your personal data is:
STUMMER AG
Kirchstrasse 7
3780 Gstaad
Switzerland
Trading as Haus Mannenberg
General enquiries: info@hausmannenberg.ch
Privacy & legal enquiries: legal@stummerag.ch
Applicable Law
We process personal information in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).
Information We Collect
Depending on how you interact with us, we may collect personal information including:
* Name
* Postal address
* Email address
* Telephone number
* Reservation details
* Arrival and departure dates
* Guest names
* Information relating to your stay
* Children’s ages where applicable
* Information regarding pets where applicable
* Gift card, boutique and online shop purchases
* Payment information processed securely by our payment providers
* Communications with us by email, telephone or messaging services
* Technical information such as IP address, browser type, operating system and website usage
Where required by Swiss law, we may also collect identification details during check-in.
We only collect information that is reasonably necessary to provide our services and fulfil our legal obligations.
How We Use Your Information
Your information enables us to provide and continually improve the Haus Mannenberg experience.
We may use your personal information to:
* Process and manage reservations
* Communicate before, during and after your stay
* Process payments and refunds
* Fulfil gift card, boutique and online shop orders
* Provide requested services
* Respond to enquiries
* Improve our website and guest experience
* Comply with legal and regulatory obligations
* Protect our guests, staff and property
* Send newsletters where you have chosen to receive them
We never sell or rent your personal information to third parties.
Reservations
Reservations may be made directly with Haus Mannenberg or through authorised third-party booking platforms, including Booking.com.
When you make a reservation directly with us, the information you provide is used to administer your booking, communicate with you before and during your stay, process payments, provide requested services and comply with our legal obligations.
Reservations made through third-party booking platforms are also subject to the privacy policies and terms of the respective provider. Those platforms may share reservation and guest information with us where necessary to administer your stay.
Payments
Payments are processed securely through trusted third-party payment providers. The provider used may vary depending on whether you are making a direct reservation, purchasing from our online shop or booking through a third-party platform.
Haus Mannenberg does not store complete payment card details on its own systems. Payment providers process this information in accordance with their own privacy and security policies.
Boutique & Online Shop
When purchasing products, digital gift cards or other items from our online boutique, we collect the information necessary to process your order, arrange delivery where applicable, provide customer support and comply with accounting and tax obligations.
Transaction records may be retained for the periods required by applicable law.
Newsletter
If you choose to subscribe to our newsletter, we may occasionally send editorial content, seasonal updates, news, events and carefully selected offers from Haus Mannenberg.
You may unsubscribe at any time using the link included in every email.
Website Analytics & Third-Party Services
To operate and continually improve our website, we work with trusted service providers including:
* Squarespace
* SumUp
* Stripe
* Google Analytics
* Google Search Console
* Google Maps
* Meta (Instagram and Facebook)
These services may collect technical information through cookies and similar technologies.
Cookies
Our website uses cookies to ensure it functions correctly, remembers your preferences and helps us improve your browsing experience.
Some cookies are essential for the operation of the website, while others help us understand website usage or enable embedded services such as maps and social media.
You may accept, reject or customise non-essential cookies at any time through the Cookie Preferences available on our website.
Sharing Information
We share personal information only where necessary to operate Haus Mannenberg and provide our services.
This may include trusted providers such as:
* Squarespace
* Stripe
* Newsletter platforms
* IT service providers
* Professional advisers and accountants
* Delivery partners for boutique orders
* Public authorities where required by law
These providers receive personal information only where reasonably necessary to provide their services, administer your reservation or fulfil our legal and contractual obligations.
International Data Transfers
Some of the providers we work with may process personal information outside Switzerland.
Where this occurs, appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable Swiss and European data protection laws.
Data Retention
We retain personal information only for as long as necessary to provide our services, fulfil contractual obligations, comply with legal requirements and resolve disputes where applicable.
Accounting and reservation records may be retained for the periods required under Swiss law.
Security
Protecting your personal information is an important part of our responsibility.
We maintain appropriate technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, loss or misuse.
While no online service can guarantee absolute security, we continually review and improve our security practices.
Property Security
For the safety of our guests and the protection of the property, the main entrance to Haus Mannenberg is equipped with a video doorbell.
The system records only the immediate entrance area and is not used inside the house or in other private areas of the property.
Recordings are retained only where reasonably necessary for security purposes.
Your Rights
Subject to applicable law, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion where legally permissible
* Restrict certain processing activities
* Withdraw consent for marketing communications
* Receive information about how your personal information is processed
Requests relating to your personal information may be directed to: legal@stummerag.ch
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will always be published on this page together with its effective date.
Contact
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact:
STUMMER AG
Trading as Haus Mannenberg
Kirchstrasse 7
3780 Gstaad
Switzerland
Last reviewed: 27 July 2026